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EVA Air Customer Care and Airport Services at AUS
| Currency Exchange | Flight Booking Assistance | Restaurants and Cafes |
| Ticket Rebooking | Duty-Free Shopping | Refund Requests |
| Charging Stations | Seat Selection Assistance | Luggage Storage |
| Extra Baggage Requests | Porter Services | Delayed Baggage Assistance |
| Information Desks | Flight Status Updates | Airport Shuttle Services |
| Online Check-in Assistance | Taxi Services | Missed Flight Assistance |
| Car Rental Services | Connecting Flight Assistance | Prayer Rooms |
| Special Meal Requests | Children’s Play Areas | Unaccompanied Minor Assistance |
| Airport Lounges | Frequent Flyer Support | Business Facilities |
| Group Booking Assistance | Showers and Rest Areas | Pet Travel Assistance |
| Accessibility Facilities | Travel Document Guidance | Emergency Medical Care |
| Customer Complaint Assistance | Airport Maps and Directions | Schedule Change Assistance |
| Hotel and Accommodation | In-flight Service Information | Baggage Wrapping |
